Refund and Returns Policy
Refund and Returns Policy. Our policy lasts 30 days from receipt of the order. If 30 days have gone by since you have received your order and you have not been in contact, unfortunately we can’t offer you a refund or exchange. Please contact us if you require help. To be eligible for a return, your item must be unopened and in the same condition that you received it. It must also be in the original packaging without pening. To complete your return, we require a receipt or proof of purchase or order number.
Refunds (if applicable). Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable). If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items (if applicable). Returned sale items remain the same value as when purchased. You cannot return a sale item to be refunded for the the full RRP.
Exchanges (if applicable). We will happily process a product exchange for your order as we know errors can sometimes be made when placing an order for watch straps. Please print off the Returns Form and fill our all of the relevant information and return it to the address provided in the form.
Shipping. To return your product, you should mail your product to: Monte95 Limited, Unit 1201 tower A, New Trade Plaza, Shatin, NT, Hong Kong. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.